ORDERS & PRE-ORDERS
Where is my order?
All in-stock, non-preorders will be filled within 7-10 business days of being placed (not including weekends or holidays).
Orders are packed and shipped in Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.
What is a pre-order?
Pre-orders are orders taken prior to the official release of an album or product.
Because we do not store credit card information, payment is taken in full at the time you place your order.
When will my pre-order ship?
We do our absolute best to ship pre-orders so they arrive on or before the official street date / date listed on the product details page.
My order hasn’t shipped yet; can I add another item to it?
Unfortunately, orders cannot be combined once submitted. Please complete a new order for your additional items.
REFUNDS, RETURNS AND EXCHANGES
The Kirstin Maldonado Store does not accept returns or exchanges. Please be sure to read the description and look over the size chart carefully to ensure that you are purchasing the desired item and size. Exchanges or refunds for damaged, defective or incorrect merchandise are at the discretion of management.
In the event that you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service within 10 business days of receiving your order with a video and/or pictures of the damage and return the product within 30 days.
All refunds or exchanges must be requested within 30 days for domestic orders and 60 days for international orders. (Note that for orders shipped via a non-trackable method we won't be able to determine receipt date.) The Kirstin Maldonado Store is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.
Please include the following in your email to Customer Service and in your return:
Your order confirmation number
Your first and last name
Your mailing address
Your phone number
What you are returning and why
Video and/or pictures of the damage
How you would like us to handle your return or exchange.
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance. The Kirstin Maldonado Store is only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping & handling process.
Pack your return securely, in the original package if possible, and include your packing slip. We need the entire form to identify the order.
Refunds for original and return postage costs at the discretion of management.
You will not receive a refund for your return until we receive your returned item.
All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap.
Kirstin Maldonado Returns
c/o Clique Here, Inc.
801 Blacklawn Rd STE N
Conyers, GA 30012
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Canceling or changing an order
If you need to cancel or change your order, please contact our Customer Service within 30 minutes of your order being placed. Please write in with your order # and we will do our best to help you out. After that, we cannot guarantee that we will be able to honor the change.
Our chat business hours are 9:00am - 5:00pm (PST) Monday - Friday.
Please allow up to 48 hours for a response when sending an inquiry via email. Please note, sending multiple e-mail inquiries will cause delays in our response time.
All international orders have an estimated delivery time of 1-6 weeks. Shipping time not guaranteed.
Please note that we cannot ship to the following countries due to shipping restrictions:
Angola, Bahamas, Bermuda, Bolivia, Botswana, Brunei, Burundi, Cameroon, Cayman Islands, Chad, Chile, China, Congo - Brazzaville, Cook Islands, Costa Rica, Cuba, Curaçao, Czechia, Djibouti, Ecuador, Fiji, French Polynesia, French Southern Territories, Gambia, Guatemala, Guinea-Bissau, Guyana, Heard & McDonald Islands, Honduras, Hong Kong SAR China, India, Iran, Jamaica, Kenya, Kiribati, Kuwait, Laos, Lebanon, Libya, Luxembourg, Macao SAR China, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Myanmar (Burma), Nepal, New Caledonia, Norfolk Island, North Korea, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Samoa, Saudi Arabia, Senegal, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St. Kitts & Nevis, St. Lucia, Sudan, Suriname, Syria, Timor-Leste, Trinidad & Tobago, Tunisia, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Zimbabwe
Customs and Duties
Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.
Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.
International Shipping Methods
International Economy and Standard Shipping: This is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service.
International Expedited Shipping: These shipments will be trackable from shipment until delivery.